ORDERING :
- How to place an order ?
You just have to choose your products, to validate your basket by creating your account and to proceed to the payment.
- What are the payment methods ?
Payment is made exclusively by bank transfer. Simply make the payment and send the proof of transfer to paiement@mysmile-france.com . Your parcel will be dispatched the same day.
- How can I track my order ?
After validation of your order, you can track your package on request via a tracking number.
DELIVERY :
- How long does it take to ship the products?
The products are shipped as follows :
- The same day for an order placed before 4 pm
- The next day for an order placed after 4 pm
The delivery time is 24h for France, 48h for Europe and 72h for the rest of the world.
- What countries do you deliver to ?
We deliver worldwide.
- How much does shipping cost ?
The shipping costs depend on the country of delivery, just fill in your complete address to get the rate.
- Which carrier delivers the products ?
Deliveries are made by UPS transport service with tracking number.
THE WARRANTY :
- How to make the guarantee work ?
You just have to send us back the product in its original packaging, with your exchange or refund request, to the following address
MYSMILE FRANCE
Saze Investment Group
229 rue solferino
59000 Lille
France
- Your file will be processed within 14 working days -
- Is the return free ?
Yes, the return is totally free.